Welcome to emilynurseryeo.com. We want every customer to have a satisfying shopping experience. Please contact us promptly if the items you receive have quality issues or do not match your order details.
- Return Period
Customers may submit a return request within 30 days of receiving their order. Requests made after this period may not be accepted.
- Return Conditions
Returned items should be in a reasonably original condition, with original packaging and accessories retained whenever possible. Items that have been used, damaged, rendered unfit for resale, or damaged due to customer mishandling may not be eligible for return.
If there are quality issues, damage during transit, or significant discrepancies with the order, please contact us as soon as possible after receipt. Please provide your order details and relevant photos so we can verify the issue.
- Exchanges
You may contact us to request an exchange if the item received has quality issues or is incorrect. Exchange eligibility depends on the condition of the item and current stock availability.
- Return Shipping Costs
If the return is due to quality issues, shipping damage, or an order error, we will cover reasonable return shipping costs based on the specific circumstances.
If the return is due to personal reasons—such as a change of mind or incorrect selection—the customer may be responsible for return shipping costs.
- Refunds
Once a return is approved, we will process the refund using the original payment method. Refunds are typically initiated within 3–5 business days of return approval; the actual time it takes for funds to appear in your account may vary depending on your bank or payment provider.
- Non-Returnable Situations
Returns may not be accepted in the following cases:
Requests made after the 30-day return period;
Damage caused by improper use;
Signs of use that significantly affect the item’s resale value;
Missing accessories or packaging that prevent reasonable verification of the item’s condition;
Issues resulting from incorrect shipping information provided by the customer.
- How to Request a Return
Please contact us via the channels provided on emilynurseryeo.com and include your order number, the reason for the return, and necessary photos of the item. Packages sent back without prior confirmation may not be processed promptly.
- Contact Us
Company Address:
542 COOLWOOD DR
HOUSTON, TX 77013
Company Name: EMILY NURSERY EO LLC
Email: [email protected]
If you have any questions regarding returns, exchanges, or refunds, please contact us via the details provided on emilynurseryeo.com, and we will assist you as soon as possible.